Thank you for choosing W3 Connex, our objective is to provide you
with high quality high-speed broadband service.
For basic start up service assistance or
any out-of-service condition and for after hours support, please
call us 1-888-235-9326.
We monitor and maintain the network and all
customer circuits 24 hours a day, 7 days a week and 365 days a year.
Our normal business hours are 8:30 am to 5:00 pm EST, Monday through
Friday for all Residential and Commercial Lite and Basic customers’
service activations and support issues.
For after hours routine service calls, our duty engineer will respond
within 4 hours of the beginning of the next business day.
For all other Commercial customers, our support commitments are
as detailed in the applicable service level agreement for your specific
Please send any questions about service or customer support to
us by email at: [email protected]
or feel free to call us Toll-Free at 1-888-235-9326
W3 Support Manager and Team